Returns & Refunds Policy
At The Original Lolly Store, we want every bite to be a delight; however, due to health and safety regulations, we cannot accept returns on food items for change of mind. If your treats arrive damaged or incorrect, please contact us within 7 days of delivery to arrange a replacement or refund.
Check Your Order
Inspect your confectionery upon arrival to ensure everything is correct and in perfect condition.
Contact Our Team
Email our support team with your order number and photos of any damaged or incorrect products.
Wait for Approval
Our team will review your request within 48 hours to determine if a refund or replacement is applicable.
Receive Your Resolution
Once approved, we will process your refund to the original payment method or ship out your replacement sweets immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing